Genuine Products
Free Delivery
14 Days Return
24x7 Support

Frequently Asked Questions (FAQ)

Q: Do you deliver to all States in India?

A: Certainly, our delivery services cover all serviceable Pin Code locations within the geographical boundaries of India. We prioritize the fastest, safest, and most reliable methods to ensure the prompt and secure delivery of your products.

Q: Do you deliver outside India?

A: We do not currently offer international delivery services. However, for bulk purchases, we can make arrangements for international shipping. Please contact us to verify your inquiries and discuss further details.

Q: What are your shipping timings? How long is the shipping?

A: Badminton Souq offers 4-8 days delivery time. Delivery time estimates are typically stated in business days and can vary depending on the destination, the courier service used, and any potential delays due to factors like holidays or unforeseen circumstances.

Q: Can I track my shipping?

A: Certainly, each shipment is assigned a unique tracking number. Upon dispatch, we promptly forward this tracking code to the customer. You can conveniently monitor your delivery status by logging into our courier partner's website.

Q: What is the shipping cost for delivery?

A: We provide free shipping for the majority of our products across India. For a select few items, we charge a nominal fee of Rs 70 to offset the shipping costs.

Q: What are the payment options? Do you provide cash on delivery?

A: We ensure our customers enjoy a seamless payment experience regardless of their location, offering multiple payment options. These options include Cash on Delivery(COD), Credit/Debit Card (Mastercard/Visa), UPI, Wallets, and Net Banking through the 100% Secure Payment Gateway provided by PhonePe.

Q: Are the products new, genuine quality products?

A: We exclusively sell authentic products, guaranteeing 100% genuineness. Additionally, we provide a complimentary 14-day return policy if customers are dissatisfied with their purchase.

Q: What is the returns policy?

A: You have 14 days from the date of receiving your item to return it. Upon delivery, please unpack and check if it matches your order and is undamaged. If the delivered item is incorrect or damaged, immediately notify the delivery personnel and do not accept the delivery. They will assist in arranging a free replacement or refund.

If the delivery partner doesn’t allow verification, accept the order and thoroughly inspect its contents. If any damage is noticed, please inform us promptly. We'll take necessary steps to replace any damaged goods.

To qualify for a return or replacement, ensure the item is unused and in its original packaging.

Q: I want a product which is “Out of Stock”, what should I do?

A: To request products that are currently out of stock, share it with us via WhatsApp at +91 9778416167. Alternatively, you can email us ( with your requirements. Our team will assist you promptly in fulfilling your request.

Q: Will I get notification on my orders?

A: Certainly! Upon placing your order, you will receive an email confirmation and an SMS instantly. These notifications will provide comprehensive details about the ordered product and its respective order number.

Q: Can I cancel my order?

A: Certainly! You have the option to cancel your order before it is shipped. If you require any assistance or have inquiries, please contact us at or reach out via WhatsApp at +91 9778416167. Kindly provide your order number along with your concerns for prompt assistance.

Q: How soon will I get my refund?

A: Once your refund is approved in accordance with our Refund Policy, we typically initiate eligible refunds within 5 working days from receiving the products at our warehouse.

For any assistance or inquiries regarding returns or refunds, please contact us at or reach out to us via WhatsApp at +91 9778416167.

Q: How can I reach you?

You have the following options:
WhatsApp: +91 9778416167.
Social media channel links: “Badminton Souq India”